Client Information

Terms of Service

Welcome! I'm Cheryl Marlene — a Spiritual Guide and Akashic Records expert. I offer all of my work in deep respect for your journey and in support of your soul's highest expression. This page explains the foundation of our work together. If you have questions, please reach out through my contact form.

WHO I AM AND HOW I WORK

In our sessions and classes, I connect to the origin point of your soul through the Akashic Records. This process is guided by your questions, your curiosity, and your readiness. I may also incorporate Reiki, energetic healing, Shamanic visioning, plant spirit medicine, and gemstone therapy — always with your consent.

An Akashic Record Reading may take place privately or within a workshop, always by your request. The Records open only with your permission, and only when you ask.

WHAT YOU CAN EXPECT

This is not therapy or medical care. I do not diagnose or prescribe. I support your spiritual development by creating space for clarity, transformation, and deep truth. Your common sense and discernment are your best guides. If something feels off, ask questions. If something doesn’t resonate, you are not obligated to accept it. Truth emerges through presence, not pressure.

CONFIDENTIALITY

All of our work is confidential. I will never share your identity or session content without your permission, unless legally required. You are responsible for what you choose to share about your experiences with others.

FINANCIAL AGREEMENTS & REFUNDS

Readings & One-on-One Work:

No refunds for late arrivals, no-shows, or unused time.
No refunds after a session has occurred.
Cancellations require 48 hours' notice.

Digital Products:

All sales are final.

Workshops & Events:

50% of the fee is a non-refundable deposit.
Cancellations 30+ days in advance may receive a partial refund.
No refunds for cancellations within 30 days or for no-shows.

Payment Plans:

Payment is expected on time.
Missed payments without communication will result in suspended access.

APPOINTMENTS

When you book:

I hold the time just for you.
You show up on time, distraction-free, and prepared.
You agree to read and accept all client information and policies.

Connection:

We meet on Zoom. A confirmation email will include your Zoom link, prep info, and options to cancel/reschedule.

Payment:

Paid at booking. Most major credit cards accepted. Checks by prior arrangement. Returned checks incur a $100 fee.

Length:

30 to 120 minutes. In-person sessions require a 60-minute minimum.

Cancellations & Late Starts:

Cancel/reschedule via your confirmation email.
Less than 48 hours' notice = no refund.
Late arrivals shorten your session but do not reduce payment.

No-Shows:

If you don’t connect within 10 minutes, the appointment is considered missed.

WORKSHOPS & COMMUNITY EXPECTATIONS

My role is to hold a space of sacred learning — guided by Truth, Intention, Integrity, Vulnerability, and Joy.

Your role as a student or participant includes:

Showing up on time and prepared
Keeping your camera on
Respecting your own space and others'
Honoring confidentiality
Staying aware of class dates and times (always posted on my Events Calendar)
Communicating if challenges arise
Notifying me in advance when you cannot attend
Being fully present during class

Community Integrity:

No sharing or reproducing class materials
No offering unsolicited healing or energy work
No sharing contact details of fellow students
Contact me if concerns arise about another student

Akashic Record Agreements:

Use only the method I’ve taught you within class space
Maintain all Akashic Record agreements

Broken Agreements:

If you cannot meet an agreement, communicate clearly and respectfully.
Uncommunicated missed agreements will not be accommodated retroactively.
Clarity and responsibility matter more than excuses.

Copyright & Use of Materials

All content on this website — including digital materials, courses, readings, workbooks, audio/video recordings, and written works — is the intellectual property of Cheryl Marlene.
No content may be reproduced, shared, or distributed in any format without explicit written permission.
All rights reserved.

Privacy Policy

I hold your privacy with deep respect.

In all interactions—whether you sign up for a session, purchase a product, subscribe to a newsletter, or simply reach out—your personal information is treated as sacred. I collect only what is necessary to offer you the services and support you request: typically your name, email address, and sometimes your physical address (for shipping or legal purposes).

I do not sell, rent, or share your information with anyone.

All information is stored securely using trusted tools and services. Access is limited solely to me. If you ever wish to update or delete your personal information, simply contact me and I will respond promptly.

You are never added to any email list without your permission.

Your presence here is a gift. I honor that with transparency and care.

If you are located in the European Union, you have certain rights under the General Data Protection Regulation (GDPR), including:

The right to access, correct, or delete your personal data.
The right to restrict or object to processing of your data.
The right to data portability.
The right to withdraw consent at any time, where applicable.

To exercise any of these rights, please contact me directly through the Contact Form on this website.

IF SOMETHING IS UNCLEAR

My intention is clarity, respect, and integrity. If something isn’t covered here, please reach out. Together we’ll find the best path forward.