Client Information

/Client Information
Client Information2018-10-14T19:39:06+00:00

Client Information and Terms of Service

Welcome! I am a Spiritual Guide working with the Akashic Records. To make the most of our time together, I want you to know the following about my work:

The Akashic Records are the energetic record of your soul’s journey through the space and time of the universe. In a Reading, I connect with the origin point of your soul using a conscious process in which I remain fully present. The Reading proceeds from your questions and the issues you raise.  I will convey all the information and energy that I receive on your behalf to you, holding nothing back. I only open your Akashic Record with your permission and only when you ask. The intent of the Akashic Records is to always respond in accord with and in support of your highest expression.

During the Reading I may be guided to incorporate Reiki, energetic healing, Shamanic vision and journey, plant spirit medicine and gemstone therapy with the healing energies available from the Records and will only do so with your conscious agreement.

An Akashic Record Reading responds to the depth of your intent even if you do not verbally express it. Your willingness to be open and accept responsibility for your life allows the Reading to respond at the deepest levels possible.

An Akashic Record Reading may offered at your request either in a private, one-on-one setting or within a workshop or event.  I never offer a Reading except when asked.

Commitments for All Services & Workshops

The following applies to all clients and students who engage in any one-on-one services, workshop and events, or any exchange with Cheryl.  

1. Use Your Common Sense:

In our work together, whether an Akashic Record Reading, workshop or other exchange, the most important thing for you to do is use your common sense. This is not about me telling you what to do in your life. You receive from the deep knowing of your soul the information and energy you need to make your own life decisions based on what you know to be true about yourself. If something doesn’t make sense, please ask for clarification. If it still doesn’t make sense or it seems like something you don’t agree with, know that it may make sense in the future or it is possible that the lack of clarity may be exactly what you need to help you find your best path.

2. Our Work Together is Spiritual:

I am neither a licensed counselor nor a physician. I provide my services and workshops in support of your spiritual development. Nothing said in a Reading, workshop or other service should be taken as a reason or excuse to avoid appropriate medical or psychological treatment.  Because I see exchange and experience with the Akashic Records as spiritual in nature, all services and workshops I offer are done as a supplement or an addition to whatever treatment or other study you are currently receiving or may seek in the future.

3. Commitment to Confidentiality:

I will not disclose the content of your Reading to anyone (unless required by law). I will also not even admit to a third party that you have had an appointment with me or participate in one of my workshops or other services. If you disclose the content of your Reading or learning to a third party, you are responsible for any effects this disclosure may have. I am not responsible for your disclosure.

Terms of Service

Of extreme importance to me is clarity about the terms under which I offer all my services and workshops.  The following covers everything that I can think of or have encountered and will govern taking care of anything which is not directly described below.  If you ever have questions or need clarity, please contact me.

Refund Policy

For Readings and all one-on-one work: there are no refunds including for late starts, no-shows, appointments with unused time, or once a session has been received by the client. For cancellations with less than 48 hours notice, there are no refunds.

For Digital Products: There are no returns on digital products. All sales are final.

Refunds (if applicable) for Workshops and Events: Unless otherwise stated, 50% of any fee for a workshop or even is considered a non-refundable deposit. When circumstance prevent beginning in a workshop or event, if notice is received by phone or email 30 days in advance of the first scheduled time, a refund less the non-refundable deposit is available. After the Final Registration Deadline, there will be no refunds for cancellations or no-shows.

Appointments:

Responsibilities, Agreements & Expectations

When you schedule and pay for an appointment with me, I agree to hold the scheduled time just for you.  You agree to show up on time, as fully present as possible, and in an environment free of interruptions. You also agree to read and understand all the Client Information and Terms of Service I provide prior to your appointment and pay for your scheduled appointment as requested.

When I schedule an appointment with you I am agreeing to be on time, fully present, and provide a space that is conducive to the work we agree to do together. I will contact you as you request, record the Reading and provide a link to download the recording in an email after your appointment.

Appointments may be scheduled up to 48 hours in advance.  Payment is due upon booking.

You are also responsible for providing correct contact information including email address and phone number.  To connect for your session, we will use Zoom.us.  If I am unable to contact you because of faulty information, you bear the responsible for the appointment as a No-Show or Missed Appointment as described below.

To Schedule An Appointment:

 At the top of every page ia BOOK NOW button which takes you to my online appointment calendar.  After you book your appointment, you will receive a confirmation email. In this email is the date and time of your appointment,  information about how to prepare for your Reading, links for cancelling or rescheduling, and a link to connect via Zoom.us for your appointment. Please keep this email for your records. Payment is made at the time of scheduling your appointment.

Rates

Currently my rate is $250 an hour for Akashic Record Reading for one person for Readings offered in English. Please see me for rates for other Reading options including Readings for more than one person, for a business, or for Japanese language translation.

Payment

Payment is made at the time of scheduling your appointment. I accept most major credit cards, and Paypal. With established clients and prior approval, I accept checks. Returned check fee is $50.

Appointment Length

An Akashic Record Reading is usually one hour long and no less than 30 minutes. When you schedule you may choose any length you desire between 30 and 120 minutes. The minimum appointment length for an in-person Reading is 60 minutes.

Rescheduling Appointments

To reschedule your appointment, please either use the link provided in the confirmation email or send email to me. Rescheduling requests are accepted up to 48 hours before your appointment time.

Cancellations

If you need to cancel your appointment, please do so as soon as you know and at least 48 hours in advance by either email or by using the link in the email you received when you scheduled. There are no refunds for appointments cancelled with less than 48 hours notice.

Late Starts

If you know you will be more than 5 minutes late to your appointment, please let me know as soon as you can. Please remember a late start shortens the time we have together but does not relieve you of the responsibility for full payment of the time you have scheduled. Also know that if I cannot connect with you, I will try again in five minutes. Unable to connect a second time the appointment is considered missed as a no-show — see below.

No Shows & Missed Appointments

For any appointments, I will wait up until 10 minutes for you to connect.  If you do not connect within 10 minutes, the appointment is considered missed as a no-show. There are no refunds for no-shows or missed appointments.

Workshop & Community Agreements

Cheryl’s intention as a teacher:

To support a community of learners at the leading edge of study
in the Akashic Records and beyond.

Guided by Truth, Intention, Integrity, Vulnerability and Joy.

To Honor means to hold in high regard without demands for change or meeting unspoken requirements or expectations.  To offer respect and reverence.

Confidentiality recognizes who is responsible for the act of disclosure.  You are responsible for yours and only yours, and for no one else.

I offer all studies and events within the following agreements.  I ask you to read these agreements before participating.  Please know your participation signals your agreement and willingness to abide as set forth here.

Be Present:
The motion of this moment is in this moment.  Being present is both bringing awareness to this moment and having awareness of being out of this moment.

  • Be here, Now!
  • Come ready and willing to be open to whatever experience comes forward for you and Other.
  • Take note if something keeps you from full presence.

A process of extending high regard to self and noticing when this is not possible or compromised in some way.

  • Be aware of what is needed to be fully present and to fully participate.
  • When feeling blocked or compromised in some way or unable to participate fully for any reason, notify Cheryl, asking for assistance.
  • Ask questions when uncertain.
  • Ensure you get the nourishment and rest required by the activities of your studies.
  • Submit registration information and complete financial arrangements in a timely manner without reminder as requested by or agreed upon with Cheryl to maintain registration.
  • Appear on time, with all assignments completed, have all requested materials, and be ready to begin at the designated start time.
  • Successful completion means satisfactory completion, as determined by Cheryl, of all activities and assignments in a timely manner.
  • Use only the method of accessing the Akashic Records which Cheryl teaches within any aspect of study or activities with Cheryl. Do not use any other healing or energy technique within study or activities with Cheryl unless you check with her and receive her permission first.
  • Notify Cheryl of any activities or behaviors which compromise or dishonor you within the context of your studies or violate these Agreements.

Honor Other:
Recognize truth for self is not necessarily truth for Other.  To honor other is to create and hold space for Other’s truth to move forward openly and freely.  Your actions do not impede expression or engagement of either the singular or collective actions or motion of Other.

  • Keep agreements with self and others, seeking to take care of any damage that might result from any broken agreements.
  • For those students within the Sage Path, keep all agreements made with the Akashic Records for opening the Akashic Records for both self and Other. Particularly:
    • Never offer to open the Akashic Records for someone.
    • Do not open the Akashic Records for Other unless asked directly to do so by Other.
    • Do not open the Akashic Records of anyone under the age of 18.
  • Do not offer any type of healing to another student especially within the context of study.

Honor Confidentiality:
Hold space for Other’s self-responsibility of disclosure.

  • Discussing with a third party one’s own experience and related feelings about anything within studies with Cheryl maintains confidentiality if the discussion is done in such a way that personal details of another are not revealed to the third party.
  • Maintain confidentiality by not discussing any details revealed by others with any third party except Cheryl during or after an event.

Cheryl’s Responsibilities for the Community:

As the teacher and person in charge, one of Cheryl’s responsibilities is the balance between the needs of the community, the needs of the individual, and the highest expression of all who study with her.  As teacher, she is in a unique situation, often knowing more than either the individual or the group.  To achieve this balance, Cheryl may do any of the following at her discretion and may initiate other responses as well, all with the intention of balance, truth and integrity for all concerned.

  • Provide an environment for study in which these Community Agreements and, as appropriate, the Akashic Records Agreements may be kept and students may flourish in their studies.
  • In workshops, especially within the Sage Path, hold the Workshop Circle sacred so that each participant can find deepest intent and highest expression, letting go of all which no longer serves
  • Receive all student and participant questions, requests for assistance, and concerns related to these Agreements, seeking to resolve all situations of conflict, non-participation, and broken agreements while maintaining a safe and supportive environment for all concerned.
  • Use the Mediation Protocol when needed.
  • Deviation from the announced schedule or activities may occur to accommodate the needs of all participants and these changes may not be announced ahead of time.
  • Disruptive behavior, non-participation, or violation of these Agreements by any student or person participating in Cheryl’s studies and activities may be grounds for immediate dismissal from any or all events, programs, or studies without any refund of payment solely at Cheryl’s discretion.
  • Online material, including that which is downloadable is strictly for personal use only. For any material that is downloadable, it is permissible to copy the material to personal devices or print the material for personal use only.
  • All material provided within any program of study or event may not be shared, sold, posted or otherwise distributed, either in print or electronically, for any reason without Cheryl’s written permission.
  • Cheryl records as public events which are open to the public and not limited to students only. These recordings are made available in a variety of ways including sales.
  • Cheryl also records private events which are limited to students and these recordings are made available to the students in the event and to students who participate in the same event later.
  • Whether a recording is private or public, effort is made to not include information that would specifically identify a person, though deleting the use of first names in recordings is not possible. All those participating in any of Cheryl’s events grant permission to Cheryl to utilize all voice recordings in all products distributed or sold by Cheryl without payment or notification.

Workshop Financial Agreements

Payment is required to register for workshop.

Unless otherwise stated in the description of the workshop, the first 50% paid whether paid once or in parts, is considered a nonrefundable deposit. Once paid this amount is not refundable even if a student or client drops from the program for whatever reason either before beginning or completing the workshop.

If the student would like a payment plan, please work out details with Cheryl before registering for a workshop or event.

When an invoice is sent, payment is due upon receipt.

Once the student begins a workshop, there are no refunds of any payments.

If payment is not made in a timely manner, at her discretion, Cheryl may withhold workshop material or limit participation until payment is made.

Nonpayment is grounds to remove student from a workshop or event without refund.

Each workshop has a time completion requirement stated in the workshop description. Work must be finished within this requirement and it is each student’s responsibility to schedule or use any features before time runs out.  No refunds will be offered for unused features.  Any exceptions must be discussed with Cheryl before to the time period completes.

Mediation Protocol

Sometimes students, tutors, or teachers find themselves in dissonance with another student, tutor or teacher in such a way that the individuals on their own are not able to resolve. At these times, Cheryl steps forward to help those concerned discover a path to understanding and resolution.

If a student, tutor or teacher feels mediation is needed, this person will contact Cheryl and ask for assistance. Cheryl has the responsibility to determine when the Mediation Protocol is appropriate and then initiate the process as described, naming participants to the Mediation Circle, and contacting all individuals involved. Cheryl appoints a community member to represent those involve in the mediation process.  The Mediation Circle will include those involved in the mediation, representatives, and Cheryl.

Before the Mediation Circle is opened, those entering mediation will ask these questions and keep responses private:

  1. What do I identify as the issue between me and ___?
  2. How did we get to this point?
  3. What is my responsibility?
  4. What is my intention towards ____ going forward?

Cheryl convenes the Mediation Circle and conducts the process of the circle using these questions.  Representative open the Akashic Records of whoever they represent.  For each question, representatives offer what is received through the Akashic Records, then those in mediation offer their perspectives.  Cheryl will also offer whatever she receives and a summary of all perspectives for each question.

  1. What is identified as the issue between the parties?
  2. What is at the core of the conflict, especially anything hidden, unvoiced or ignored?
  3. Where is the pain, anger or fear for each?
  4. What learning, gifts, understanding step forward because of this situation?
  5. What release work is possible for the parties involved to resolve the conflict? Cheryl directs the release work if agreed upon by those involved.
  6. How to move forward?

Cheryl summarizes all perspectives to move toward resolution and reconciliation between all parties.